By replacing all previous fragmented software tools by using a centralized management system with ERPNext, Viet Hai Dang not only solves the problem of process linkage, and centralized data digitization, but also improve sales performance through the following aspects

• Multichannel Sales Management: This involves managing sales through the distribution channel (GT channel), which includes centralized order management for the sales team via the SFA application. It also encompasses sales management through the Webshop, synchronizing orders from the SFA app, and overseeing sales programs as well as delivery and return activities.
• Human Resource Management: This focuses on the management of field staff (routes, KPIs, and point-of-sale care activities). Employees utilize the SFA application developed by MBW (similar to the DMS app) for market activities.
• Customer Relationship Management (CRM): This entails managing customer information by distributor and point-of-sale agent, oversight of customer credit limits, group customers, and management of pricing applicable to each customer or customer group.
• Payment and Accounts Receivable Management: This includes managing receivables by employee, customer, or sales order; accounting for receivables; and allocating payments across multiple orders for customers, as well as managing single order accounts with multiple payment transactions.